Of the more than 350 youth placed with the Savannah Pre-Apprentice Program in 2016, a few of them interacted with members of the public on a daily basis at the Citizens Office.
spent part of their time working in the City of Savannah’s 311 Call Center. They were responsible for answering incoming calls from citizens, completing service request forms and filling out work orders for various city departments. Their time on the telephone taught these girls a valuable lesson in customer service.
“At 311 Call Center you get different types of people with different types of personalities,” Goodmen said. “You have to be patient with them.”
When they’re not manning the phones, the two 15-year-olds hit the streets in their dual roles as the Citizen’s Office Savannah Youth Ambassadors.
Magwood said she enjoys being a Savannah Youth Ambassador because she gets to work outside. “It’s a nice summer program,” she said. “You get to do different jobs and you won’t be in the house all day.”
For Alani Coopock and Derrikah Jivens, working with the Citizens Office consists of helping with the many administrative duties and helping with the bureau’s outreach efforts.
Coopock learned best practices and customer service while processing vendor permits. Jivens said she likes the SPAP because it keeps local kids out of trouble and doing positive activities during the summer.
All four teens said they have enjoyed their experience with SPAP and hope to come back next year.